4.5
gebaseerd op 273 reviews

Ben goed geholpen, met een mooi wimper resultaat!

Myriam - 3 maanden geleden

Ik ben zeer tevreden over mijn behandeling, mijn wimpers zijn blauwzwart geverfd waardoor het lijkt alsof ik mascara op heb!

joanna - 3 maanden geleden
Mickey - 4 maanden geleden

I am looking for a refund. The salon refused to provide the prepaid treatment because I was 5 minutes late. I've never experienced something like this. They literally told me that they needed to close within the next 10 minutes. Zero flexibility

Renee - 4 maanden geleden

De mevrouw kwam 8 minuten voor sluitingstijd aan. Volgens onze voorwaarden dient de klant op tijd te komen. Wij vinden het belangrijk dat onze medewerkers niet hoeven over te werken en op tijd klaar zijn. Als wij voor de één een uitzondering maken en voor de ander niet, dan is dat niet eerlijk.

Wij voeren geen behandelingen uit als er onvoldoende tijd is en onze medewerkers daardoor langer moeten werken. Wij hopen op uw begrip en willen de behandeling nog steeds uitvoeren, zoals eerder aangeboden, door deze naar een andere dag te verplaatsen.

House of Graces

Mariam is such a professional. She always excels my eyelashes lifting, every time I do the procedure I ended up feeling prettier :) she is also kind and nice to talk to.

Paola - 4 maanden geleden

All good, quite expensive for service quality.

Celine - 4 maanden geleden

Very rushed service. I arrived 10 minutes late, but the service was absolutely not worth €62. I went home with cuticles still needing work, no scrub, no hand massage, nothing. The therapist was very nice and kind, and I understand that she may not be very experienced, which is fine. The fault is not hers, but rather with the owners, who allow a full manicure with gel polish to be booked only 45 minutes before closing time. I will not be back.

Aila - 4 maanden geleden

Dear Aila,
We truly understand your point of view, and we kindly ask for your understanding as well. You arrived approximately 15 minutes late for your appointment, which unfortunately can affect and delay other scheduled clients.
We had asked whether it would be possible to move your appointment to the following day, as our staff member needed to leave on time and was unable to stay longer. However, you preferred not to reschedule for the next day.
We clearly explained that we only had an additional 30 minutes available, and within that time we did everything we could to assist you as best as possible.
In the Netherlands, punctuality for appointments is considered very important, as it helps us provide good service to all clients. We sincerely hope that next time you will be able to arrive on time.
Kind regards,
House of Graces

House of Graces

Super lieve dame en fijne massage bedankt!

Kirsten - 4 maanden geleden
Neele - 5 maanden geleden
Jelena - 5 maanden geleden